RETURN & EXCHANGE

     

    Please note:

    This returns policy applies to products purchased from our online store only.

    We do not accept return drop offs and our online department is not open to the public.

    Our online return form is available to download here.

    All online returns must be sent to: SEDUCE Online Returns, PO Box 33, Sydney Markets, NSW 2129.

    Please allow up to 10-15 business days for all online returns to be processed.

    *For all International orders, please email shop@seduce.com.au to contact our online team before sending your returns back to us.

     

    Our Returns Policy

    At Seduce, we want you to fall in love with your purchase and wear it with gusto! Therefore we offer 10 days risk-free returns!

    SEDUE will provide an exchange, refund (excluding merchandise purchased at sale or discounted price) or credit note as long as the following requirments are met:

    • Merchandise must be purchased at full price (merchandise purchased at discounted or sale price is not refundable).
 
    • Merchandise must be returned within 10 days of delivery.
 
    • Merchandise must be unworn and in its’ original condition and returned in original packaging with all tags attached. (Returns will not be processed for goods that have been washed, altered or worn.)
 
    • Merchandise must be returned with your original order receipt attached and a copy of return form filled out. DOWNLOAD here
 
    • Earrings are non-returnable due to hygiene and health reasons.
 
    • Shipping is non-refundable unless merchandise is faulty or wrongly described.
 
    • Refunds will be issued by the same method as to which the item was paid.
       
    • Merchandise (including pre-order merchandise) purchased at sale price or temporary promotional periods wtih any promotional code redeemed (ie: flash sale, one day sale) is non-refundable. However we will gladly offer either an exchange or online store credits for the value of the goods if returned in its original condition and in original packaging with all tags attached within 10 days of delivery. (See exchange conditions below for more details)
 
    • Sale items discounted at 70% or more are final, and cannot be returned. Sale items purchased from any factory/warehouse sales cannot be returned.

     

    EXCHANGES   *This excludes sale items discounted at 70% or more 

    • Please note that we only offer size/colour exchanges. If you wish to exchange your purchase to an alternative style, please choose the "online credits" option on the returns form and you may use your online credits towards your new purchase once your return is processed. If your exchange is urgent, please let us know so we can try our best to assist you as soon as possible. 
       
    • Exchanges are subject to stock availabilities at the time your exchange is processed and unfortunately we are unable to hold any stock for exchanges.
       
    • For all Australian exchanges, a self addressed return satchel with postage must be provided with your return or you will be charged $9.95 for the additional delivery. 
      Alternatively, you can click our exchange postage link here to pay for your exchange postage in advance and simply quote the order number on your returns form.
       
    • International customers requesting an exchange please contact our customer service team at shop@seduce.com.au for exchange procedure.

     

     FAULTY AND WRONGLY DESCRIBED MERCHANDISE



    • If you believe you have received a faulty/wrongly described item, please send it back to our online department immediately along with a copy of return form filled out. All faulty items are required to be assessed by our quality control department. Once an item is deemed as faulty, your faulty return postage will be reimbursed (only if you can provide a copy of the return postage receipt) and you will be entitled to either a) a replacement item; or b) a full refund.
 
    • Shipping is non-refundable on multi-item purchases unless all items delivered are faulty or wrongly described.

     

    For more information on returns and exchanges please contact our online team shop@seduce.com.au and we will respond to your email within 3 business day.

    Bust

    Measure around the fullest part, arms should be down by your side. 
    The measuring tape must be horizontal against the body. 

    Waist

    Measured around the natural waist line. 
    The measuring tape must be horizontal against the body.

    Hips

    Measure around the fullest part of the hip. 
    Measuring tape must be horizontal against the body.

     

     

    Body measurements

     

    Seduce and BlueJuice

     68101214

     

    XSSMLXL
    BUST7984899499
    WAIST6065707580
    HIP879297102107

    Katherine

     68101214

     

    XSSMLXL
    BUST7984899499
    WAIST6065707580
    HIP87.592.597.5102.5107.5

     

    International Size Converter

    Australia6810121416
     XSXS/SSMLXL
    USA24681012
    UK6810121416
    FRANCE343638404244
    GERMANY343638404244
    ITALY363840424446
    JAPAN579111315

     

     

     

    International Footwear Size Chart

    AustraliaUSA/CanadaJapanUKEuropeChina
    55212.53535.5
    5.55.521.5335.536
    66223.53637
    76.522.543737.5
    7.57234.537.538
    87.523.553839
    8.58245.538.539.5
    98.524.563940
    109256.54041
    119.525.5741-
    1210267.54242

    Garment Guide

    Bust

    Measure around the fullest part, arms should be down by your side.
    The measuring tape must be horizontal against the body.

    Waist

    Measured around the natural waist line.
    The measuring tape must be horizontal against the body.

    Hips

    Measure around the fullest part of the hip.
    Measuring tape must be horizontal against the body.

    Body measurements

    Seduce and BlueJuice

     

    6

    8

    10

    12

    14

     

    XS

    S

    M

    L

    XL

    BUST

     79

     84

     89

    94

    99

    WAIST

     60

     65

     70

    75

    80

    HIP

     87

     92

     97

    102

    107

     

    Katherine

     

     

    6

    8

    10

    12

    14

     

    XS

    S

    M

    L

    XL

    BUST

     79

     84

     89

    94

    99

    WAIST

     60

     65

     70

    75

    80

    HIP

     87.5

     92.5

     97.5

    102.5

    107.5

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